Effective Date: 10 January 2026
Novasolarclub values your privacy and is committed to protecting your personal information in accordance with applicable Australian privacy laws. This Privacy Policy explains how we collect, use, store, and disclose your personal information when providing energy and telecommunications comparison services throughout Australia.
Personal Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
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Full name
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Phone number
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Email address
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Residential or postal address
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Energy usage information
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Telecommunications usage details
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Any other information provided through our website, forms, or customer support channels
How We Use Your Information
We may use your personal information for the following purposes:
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To provide energy and telecommunications comparison services
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To assist with plan recommendations and switching services
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To communicate with you regarding enquiries, services, offers, and updates
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To improve our website, products, services, and customer experience
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To comply with legal, regulatory, and business obligations
Sharing of Information
We may share your personal information with trusted third-party service providers and business partners who assist us in operating our services, including:
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Information technology providers
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Marketing and advertising partners
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Analytics and reporting providers
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Customer support and operational service providers
We may also disclose personal information where required by law, regulation, court order, or where necessary to protect our legal rights and interests.
Your Privacy Rights
Under the Australian Privacy Principles (APPs), you have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your personal information, subject to legal obligations
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Withdraw consent where applicable
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Opt out of marketing communications at any time
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Lodge a complaint regarding the handling of your personal information with the relevant privacy authority
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to meet legal, regulatory, and business requirements.
Generally, personal information may be retained for up to five (5) years from our last interaction with you unless a valid deletion request is received earlier or a longer retention period is required by law.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we implement appropriate security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be published on our website, and the revised version will take effect from the date of publication.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on our website.